In the rush of business today, many times we can find time to point out problems with an order. Things like late deliveries, poor quality, wrong specs, and on and on. This is not one of those moments! I would like to spend a moment by thanking you for all things that went right with an order.
Barb, Kelli and Tom all had their moments of glory with regard to our order. Many steps were taken to be certain the proper specs and artwork were in order. This primarily was the work of Tom as he and I had several conversations about the artwork my customer had provided to me. He was very concerned that the job would not print to my satisfaction or his, and after several emails and art reviews, we got it right. His attention to detail and quality was greatly appreciated. Next, the paper was a concern as the sample I provided and the paper available did not match precisely. I believe it was Barb who followed through with mailing available stock samples of which one was perfect and the order was on its way again. I had discussions concerning delivery on this order with Barb and Kelli. I explained this was a new order for a new customer and an improved delivery would be very helpful. No promises although the gals did say they would see what they could do. (Which normally means "quit asking and we will have the order to you when we said."). I made arrangements for special shipping on the order to get a partial to my customer and let them know of the expected delivery. They were not very happy but understood. A few days later, Kelli or Barb called and said there was an opening on the press and they could squeeze the order in. I was delighted and sure enough the order arrived at least 10 days early as promised. The tag was produced perfectly and I was praised by my customer for a job done very well.
I would like to thank all involved for their valued efforts on this order. Badger Tag & Label has earned my respect and I will look for ways to continue to work with your company. Many thanks,
Bob
I just wanted to let you know that those laminated logo labels you did for us are working out fine. We are almost done barcoding them. Now we have to get them shipped to Africa and hope that part goes well. Thanks again for working with us to get them done and done right.
Steve
Thank you Badger Tag & Label for your excellent service and turn around on our hot little job!! Look forward to working with you again.
Bill
Thank you so much!!!!! The order is here already!!!!!!
Kelly
I just received a call from our St. Louis office. They wanted me to know that you have done a really great job in helping us get all these orders priced and entered. Your personal assistance and flexibility are genuinely appreciated by all of us. I’m glad to see that you see this as a partnership, and we both will win by getting the client exactly what they want, when they want it. There will be many more orders in the future, and when we get into a position to manage the inventory, there will be much less pressure to get the orders entered and shipped so quickly.
Jim
Thank you for all your diligent and prioritized work on this issue … great thanks!
Jason |
