Frequently Asked Questions
How do I receive a quotation on a project?
You can submit your quotation request specifications by phone, 800-331-4863; fax, 920-994-2040; or e-mail to firstname.lastname@example.org.
How do I know if you received my purchase order that I faxed or e-mailed to you?
In approximately 24 hours after you have sent your order to us, you should receive an acknowledgement. It will confirm your order along with the price, any special instructions and an approximate ship date.
What if I need to receive my order sooner than the ship date that was acknowledged to me?
You may call our office and we will check the production schedule to see if we can move up your ship date. We will make every attempt to meet your ship date requests.
Can I make changes to a submitted purchase order?
Yes, depending on where your order is in our production process. Also, there could be additional charges based on what was already completed on your job.
How do I check on the status of my order?
Just call into our office and any of our friendly staff that answers the phone can access all the details and provide up-to-date information about an existing order.
What method can I choose to have my order shipped?
We ship product using UPS, FedEx or the LTL carrier of your choice. We can ship your products "blind" in your name as well.
What if I haven’t received my shipped product yet and I would like to track the packages?
You may call our office and we will provide you with the tracking numbers or pro numbers from the shipping company that was used.
Do you accept credit cards?
Yes, we accept Visa, Mastercard, American Express and Discover.
Do you have a price sheet or catalog available?
Because we are a custom printer of tags and labels, we don’t have a price sheet or catalog because many of our jobs have very different specifications. We would be happy to send you a brochure with samples to give you an idea of our capabilities, and then we could follow-up with an estimate for any job you are considering.
What if I would like to see samples?
We would be happy to provide you with samples of material or previously run items that are similar to what you are ordering. If you require an actual press proof, there would be an additional charge for that service.
What kinds of paper do you print on?
We print on a wide variety of paper and synthetic stocks for both tags and labels. Please visit the Tag or Label areas on our website for additional information on our stocks.
In what format would you like to receive my artwork?
Please see in depth information regarding the art requirements on the Resources – Art Specifications page on the website. If you have a question regarding artwork, please contact our prepress department at ext.112.
What if my art files are too large to send via e-mail?
We have an FTP site to which your electronic files can be uploaded. Please contact our office for that log in information.
What if I would like to see a copy proof before my items are printed?
No problem, simply indicate on your purchase order that you would like to see a proof prior to printing. We will e-mail a PDF proof to you for your approval. We encourage you to proofread your job carefully. Have a fresh set of eyes look it over even after you’re sure it’s perfect. It could save you critical time and extra expense. If you require an actual press proof, there would be an additional charge for that service.
What are Pantone colors?
Pantone colors refer to the Pantone Matching System (PMS) ®, a color matching system used by the printing industry whereby printing colors are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colors turn out the same from system to system, and print run to print run.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most – but not all – of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85-90% of the colors in the RBG model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.